FAQs For Keystone Restorations

Only a professional fire fighter or other disaster expert on the scene can determine when you can re-enter your home. We know you will want to retrieve plants, undamaged personal items, valuables and precious possessions, be in communication with us or your insurance carriers contact person. 

Yes, you choose who you want working for you. You will need to inform the insurance adjuster what restoration company you choose. We will then start to work closely with you and your insurance company. 

Yes, we will come in and pack out all your belongings taking them back to our warehouse where they will be cleaned and deodorized. We will then proceed to do the cleaning and deodorizing of your home. 

They will work closely with Keystone to make sure that we get an agreed estimate on repairs and keep things moving along as rapidly as possible. 

In our opinion, it is always best to listen carefully to your adjuster, and let them make their own assessment of your damages, along with a Certified Restoration Company. 

Yes, your deductible is per occurrence and will be due on every claim you make. 

During the restoration if there is any cost increases they will be brought to your attention, and a decision between you and Keystone will need to be made. 

Yes, we and all of our subcontractors are insured to a limit greater than that required by the state. All insurance companies we represent require liability coverage. 

We carry liability insurance that protects you from any damage that may occur during our work on your property. 

In most cases, securing permits is the contractors responsibility. 

Yes, our warranty is at least three years. 

We have many before and after photos of our work available on our projects page, and in our office. 

Often your adjuster will call on Keystone as the repair expert to come out to your site, assess everything and do a complete and detailed estimate.

We will return your home to its original condition. Therefore, we use the quality of materials, you had, and sometimes, of course, due to changes in the market you may receive better. As required by the building code. 

Yes, we use very detailed, software estimating systems and meet or exceed the insurance companies' requirements. 

Although we would like to be able to do so, there are too many unforeseen obstacles in construction (most often weather-related) to guarantee a completion time or date. We completely understand that the work must progress as quickly as possible for our customers to be happy, and we are focused on that at all times. We keep you updated on the progress or delays, so you know what is going on with your project on a regular basis. 

Yes, we can make an assessment, but the final decision would have to be made by a licensed electrician. We have licensed professionals we trust and would contact, to make this assessment.